Contact

We are a small British business, not a call centre. Emails arrive with us directly and we answer every one ourselves.

How to reach us

You can also use the form further down this page. It reaches exactly the same inbox, so use whichever you prefer.

Our business details

Kitty Korners
Quill St
London W5 1DN
United Kingdom

Kitty Korners is the trading name of a sole trader based in London. We are a direct-to-customer brand: we specify and brand our own feeder, it is built for us by a manufacturing partner, and we sell it only through this website. We ship to United Kingdom addresses only.

What we can help with

Questions before you buy, including whether the feeder suits your cat
Order status and delivery tracking
Returns, cancellations and refunds
Setup help, Wi-Fi pairing and app problems
Faults, damage and warranty claims

When we reply

Support hours are 9am to 5pm UK time, Monday to Friday. We aim to reply within one business day. Emails sent at the weekend or on a UK bank holiday are answered on the next working day.

If you have not heard from us within two working days, please email again. Occasionally replies are caught by spam filters, and we would rather hear from you twice than leave you waiting.

If something goes wrong

Email us with your order number and put Complaint in the subject line. We will acknowledge it within one working day and aim to resolve it within five.

Our full terms are set out in our terms of service, refund policy, shipping policy and privacy policy.