Refund policy

Your right to cancel

You have 30 days from delivery to change your mind and return your feeder for a refund. That is longer than the 14 day minimum required by the Consumer Contracts Regulations 2013, because a cat needs a couple of weeks to accept a new feeder and we would rather you had time to find out.

You do not need to give a reason, and you do not need our permission first. Email hello@kittykorners.com and we will send you return instructions.

Condition of returned goods

The feeder must come back complete, with all parts, in a condition that allows us to resell it. You are welcome to unpack it and inspect it as you would in a shop. If the value of the goods has been reduced by handling beyond what is necessary to check them, we may deduct that reduction from your refund.

Who pays return postage

If you are returning the item because you changed your mind, you pay the cost of returning it. We will confirm the return address and the expected cost when you contact us.

If the item is faulty, damaged, not as described, or we sent you the wrong thing, we pay the return postage.

Faulty or damaged items

Under the Consumer Rights Act 2015 you have 30 days from delivery to reject a faulty item and receive a full refund. After 30 days, and within the first six months, we will repair or replace it. Our 12 month warranty runs alongside these rights and does not replace them.

If your feeder arrives damaged or develops a fault, email hello@kittykorners.com with your order number and a photo or short video of the problem. Wherever we can, we will resolve it without asking you to ship the item back.

Refunds

Once we have received your return, or agreed a refund without one, we will refund you within 14 days. Refunds are issued to the original payment method. Where you cancel the whole order, we refund the purchase price and any standard outbound delivery cost.

Cancelling before dispatch

If you change your mind before your order has been dispatched, email us and we will cancel it and refund you in full. Nothing to return.

How to start a return

Email hello@kittykorners.com with your order number, and tell us whether the item is faulty or you have changed your mind. We aim to reply within one business day.