Every Kitty Korners order is sent by tracked courier, so you can follow it from dispatch to your door.
Finding your tracking number
When your feeder is dispatched we email you a dispatch confirmation containing your tracking number and a direct link to the courier's tracking page. It goes to the email address you used at checkout.
Tracking can take a few hours to start updating after the courier collects the parcel. A number that shows nothing yet usually just means it has not been scanned into the network.
Checking through your account
If you created an account at checkout, you can sign in at any time to see the status of every order you have placed with us, along with its tracking details.
When to expect your order
- Dispatch: within 7 to 10 working days of your order
- Delivery: 1 to 2 working days once dispatched, by tracked courier
Delivery is free on all UK orders, and there is nothing further to pay on arrival.
Cannot find your dispatch email?
Check your spam or promotions folder first, as automated emails are often filtered there. If it is genuinely missing, email hello@kittykorners.com with your order number and we will resend the tracking details, usually the same working day.
Order has not arrived
If your order has not arrived within 14 working days of dispatch, email us. We will trace it with the courier and then either resend it or refund you in full, whichever you prefer. You do not have to chase the courier yourself, that is our job.
Damaged in transit
If your feeder arrives damaged, photograph the packaging and the product and email us within 48 hours of delivery. We will send a replacement at no cost to you. Full detail is in our refund policy.
Still stuck?
Email hello@kittykorners.com with your order number and we will reply within one business day, Monday to Friday.