Straight answers, no waffle. If yours isn't here, ask a human and we'll reply within a day.
The feeder
What food does it take?
Dry kibble only, up to 18mm, including freeze-dried and air-dried food. Wet food doesn't keep safely in a hopper, so we don't support it.
What happens in a power cut?
Three AA batteries keep meals dispensing on schedule. The camera and app pause until mains power returns, but your cat still gets fed.
What if the feeder jams or runs low?
The app alerts you for low food and lost connection, so you hear about a problem before your cat does. The wide outlet and impeller are designed to resist clogging.
Can it feed two cats?
One feeder portions one bowl reliably. For multi-cat households we recommend one feeder per cat, as cats who share a bowl rarely share it fairly.
Does it need 5GHz Wi-Fi?
No — it connects to 2.4GHz only. Most UK routers broadcast both, but you may need to pick the 2.4GHz network during setup.
How do I clean it?
The stainless-steel bowl and the food hopper both lift out for washing. The main unit contains the electronics and must not be immersed. Full care instructions come in the manual.
Camera & privacy
Where does the camera footage go?
Footage stays in your app. No cloud subscription is required.
Orders
How fast is delivery?
Free UK delivery, typically 2–3 weeks from order to doorstep: 1–3 working days to process, then 10–14 working days in transit. We ship direct from our manufacturing partner rather than a UK warehouse, which is what keeps the price where it is. Full detail on Delivery & Returns.
What's the returns policy?
30 days to change your mind, no interrogation. See Delivery & Returns for the simple process.
What does the warranty cover?
12 months against faults, handled by a real person in the UK. Details on the Warranty page.
How does the wishlist work?
Tap the heart on anything you like and it's saved on your device — no account needed. Find it any time at the heart icon in the top corner.